Our Settlement Workers

Our settlement team has supported thousands of newcomers in identifying their needs and making a plan for settling in Hamilton. From housing to healthcare, settlement workers are here to support you as you build a new future in Canada. They also offer information sessions on key settlement topics each month. Services are free and offered online for newcomers to Canada.

Make an appointment before going to one of our premises to help reduce waiting times and better help us serve you better.

Working with both individuals and families, we can support you in the following:

Meet our Settlement Team

Ahlam Mohammed, Settlement counsellor

Ahlam Mohammed

Settlement Counsellor
(Arabic)

Bothaina Mohamed, Settlement counsellor

Bothaina Mohamed

Settlement Counsellor
(Arabic )

Eiman Elsadig, Settlement counsellor

Eiman Elsadig

Settlement Counsellor/RSW

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Fathi Hussein

Settlement Counsellor
(Somali)

Jane Sumwiza, Settlement counsellor

Jane Sumwiza

Settlement Counsellor
(Kinyarwanda, Kirundi, Swahili)

Kseniya

Kseniya Ali

Settlement Counsellor
(Ukrainian, Russian)

Phoebe Michael, Settlement counsellor

Phoebe Michael

Settlement Counsellor
(Arabic)

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Ravleen Kaler

Settlement Counsellor
(Hindi, Punjabi)

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Vivyan Salih

Settlement Counsellor
(Arabic )

Wendy Johnson, Settlement counsellor

Wendy Johnson

Settlement Counsellor
(Spanish)

Prior to meeting a counselor

On your first visit with a settlement worker, he or she will:

Book an appointment

Make an appointment before going to one of our premises to help reduce waiting times and better help us serve you better.

Closure Notice!

Please note that all IWC locations are open for online services only today Friday, Dec 27th at 9:00 AM.


All IWC locations are closed from Dec 30th to Jan 1st.

 And all in-person services will resume on 

Thursday Jan 2nd, 2025.

Closure Notice!

Please note that all IWC locations will be closed on, December 25th and 26th. Our offices will re-open for online services only on Friday, December 27th at 9:00 AM.


Than you for your understanding.

Closure Notice!

Please note that all IWC locations will be closed on Thursday, December 12th afternoon from 12PM. Our offices will re-open and all services will resume on Friday, December 13th at 9:00 AM.

Thank you for your understanding.

Closure Notice!

Please note that all IWC locations will be closed on Monday, August 5th. Our offices will re-open and all services will resume on Tuesday, August 6th at 9:00 AM.

Closure Notice!

Please note that all IWC locations will be closed on Monday, August 5th. Our offices will re-open and all services will resume on Tuesday, August 6th at 9:00 AM.

Closed for In-Person Services – Online Only Today

Our main office at 8 Main St E, Hamilton, will be closed for in-person services today, Friday, December 6th. Services will be available online only during this time.

For walk-in clients, please visit our other location at 100 Main St. E. Ste. #210

For in-person assistance.

Regular operations at 8 Main St E will resume on Monday, December 9th, at 9:00 AM.

Thank you for your understanding!