Creating a Warm Welcome

Many of our staff have lived experience of arriving in a new country. Our Family Settlement Counsellor, Wendy, recalls a time when she felt welcomed in the community when participating in community round tables. “As an immigrant, working in an organization that assists newcomers, I think it’s important when our input is valued at these round tables – where we speak about different needs or issues in the community.” 

In our LINC program (Language Instruction for Newcomers to Canada), our Instructors play a key role in making students feel welcomed. Marwa, a valued language instructor at IWC, shares her own experience of being welcomed when she first arrived to Hamilton in 2008: “I was welcomed at IWC and that’s why I strive, and I continue to do the same.”  

Marwa’s tries to create the same type of welcoming environment she experienced when first arriving in Canada. An example of this is when she celebrates her students’ achievements, whether big or small. In her classes, she also starts the school year off with a “getting to know you” activity to build connections in her classroom. 

Ahlam, Family Settlement Counsellor at our Hamilton East location, shares her how she creates a welcoming environment for her clients as they adjust to life in Canada. She focuses on creating a comfortable and safe space for her clients while also introducing clients to Canadian culture. 

“I introduce [my clients] to the community, to engage and participate in Canadian life.” Ahlam also mentions that sharing a friendly smile is one of the first steps to creating a warm welcome.